Draft:Observe.AI

Submission declined on 25 June 2025 by Theroadislong (talk). This submission appears to read more like an advertisement than an entry in an encyclopedia. Encyclopedia articles need to be written from a neutral point of view, and should refer to a range of independent, reliable, published sources, not just to materials produced by the creator of the subject being discussed. This is important so that the article can meet Wikipedia's verifiability policy and the notability of the subject can be established. If you still feel that this subject is worthy of inclusion in Wikipedia, please rewrite your submission to comply with these policies. This draft's references do not show that the subject qualifies for a Wikipedia article. In summary, the draft needs multiple published sources that are: in-depth (not just brief mentions about the subject or routine announcements) reliable secondary strictly independent of the subject Make sure you add references that meet all four of these criteria before resubmitting. Learn about mistakes to avoid when addressing this issue. If no additional references exist, the subject is not suitable for Wikipedia. If you would like to continue working on the submission, click on the "Edit" tab at the top of the window. If you have not resolved the issues listed above, your draft will be declined again and potentially deleted. If you need extra help, please ask us a question at the AfC Help Desk or get live help from experienced editors. Please do not remove reviewer comments or this notice until the submission is accepted. Where to get help If you need help editing or submitting your draft, please ask us a question at the AfC Help Desk or get live help from experienced editors. These venues are only for help with editing and the submission process, not to get reviews. If you need feedback on your draft, or if the review is taking a lot of time, you can try asking for help on the talk page of a relevant WikiProject. Some WikiProjects are more active than others so a speedy reply is not guaranteed. How to improve a draft Wikipedia:Contributing to Wikipedia – a basic overview on how to edit Wikipedia. Help:Wikitext – how to use the markup Help:Referencing for beginners – how to include references Wikipedia:Article development – how to develop your article Wikipedia:Writing better articles – how to improve your article Wikipedia:Verifiability – make sure your article includes reliable third-party sources You can also browse Wikipedia:Featured articles and Wikipedia:Good articles to find examples of Wikipedia's best writing on topics similar to your proposed article. Improving your odds of a speedy review To improve your odds of a faster review, tag your draft with relevant WikiProject tags using the button below. This will let reviewers know a new draft has been submitted in their area of interest. For instance, if you wrote about a female astronomer, you would want to add the Biography, Astronomy, and Women scientists tags. Add tags to your draft Editor resources Easy tools: Citation bot (help) | Advanced: Fix bare URLs Declined by Theroadislong 5 months ago. Last edited by 2601:240:D200:AEB0:B50E:6309:35C8:41DD 5 months ago. Reviewer: Inform author. Resubmit Please note that if the issues are not fixed, the draft will be declined again.

• Comment: see WP:SOLUTIONS. Theroadislong (talk) 19:25, 25 June 2025 (UTC)

• Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Jberenz (talk) 19:17, 25 June 2025 (UTC)

Observe.AI is a privately held technology company that provides an artificial intelligence (AI)-powered conversation intelligence platform for contact centers. Founded in 2017, the company is headquartered in Redwood City, California.

Observe.AI was founded in 2017 by Swapnil Jain, Sharath Keshava Narayana, Akash Singh, and Jithendra Vepa. The company participated in the Y Combinator accelerator program in 2018.^[1]. It has since raised significant venture capital, including a $125 million Series C round in 2022 led by SoftBank Vision Fund with participation from Zoom Video Communications and existing investors like Menlo Ventures, Nexus Venture Partners, and Scale Venture Partners^[2]. As of April 2022, the company had raised a total of $213 million.

In March 2025, the company was listed on Forbes’ "America’s Best Startup Employers" list^[3].

In March 2025, Observe.AI acquired Dubdub.ai, a startup specializing in AI voice cloning and text-to-speech technology. The acquisition was aimed at strengthening Observe.AI’s VoiceAI capabilities and expanding its portfolio of customer-facing speech applications^[4].

Observe.AI’s platform uses natural language processing and machine learning to analyze customer interactions across voice, email, and chat channels. Key features include real-time agent assistance, automated quality assurance, sentiment analysis, and agent coaching tools.

In 2025, Observe.AI launched VoiceAI Agents, a product that uses text-to-speech technology to automate customer service calls. The system is intended to handle routine interactions, with the ability to transfer calls to human agents when necessary.^[5]